{"id":1526,"date":"2026-02-21T14:27:41","date_gmt":"2026-02-21T14:27:41","guid":{"rendered":"https:\/\/theriver.ro\/?page_id=1526"},"modified":"2026-02-23T12:21:07","modified_gmt":"2026-02-23T12:21:07","slug":"politica-de-anulare-si-politica-de-livrare","status":"publish","type":"page","link":"https:\/\/staging.theriver.ro\/en\/politica-de-anulare-si-politica-de-livrare\/","title":{"rendered":"Cancellation and Delivery Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1526\" class=\"elementor elementor-1526\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-259fec9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"259fec9e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1220ab70\" data-id=\"1220ab70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4fc032c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fc032c7\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7c2f23ca\" data-id=\"7c2f23ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58bab722 e-flex e-con-boxed e-con e-child\" data-id=\"58bab722\" data-element_type=\"container\" id=\"politica\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbe9c6 elementor-widget elementor-widget-text-editor\" data-id=\"2bbe9c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Politic\u0103 de Livrare Comand\u0103<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16832c8 elementor-widget elementor-widget-text-editor\" data-id=\"16832c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0Last update: 21.02.2026<\/p><h5>1. Despre aceast\u0103 politic\u0103<\/h5><p>Prezenta Politic\u0103 de livrare comand\u0103 explic\u0103 modul \u00een care sunt furnizate (\u201dlivrate\u201d) serviciile achizi\u021bionate\/rezervate prin website-ul <strong data-start=\"272\" data-end=\"287\">theriver.ro<\/strong> for <strong data-start=\"295\" data-end=\"315\">The River Chalet<\/strong>. \u00cen contextul serviciilor turistice, \u201clivrarea\u201d reprezint\u0103 <strong data-start=\"375\" data-end=\"450\">confirmarea rezerv\u0103rii \u0219i punerea la dispozi\u021bie a serviciului de cazare<\/strong>, not the delivery of a physical product.<\/p><h5>2. What services are offered?<\/h5><p data-start=\"516\" data-end=\"553\">The River Chalet ofer\u0103, \u00een principal:<\/p><ul data-start=\"554\" data-end=\"791\"><li data-start=\"554\" data-end=\"676\"><p data-start=\"556\" data-end=\"676\"><strong data-start=\"556\" data-end=\"596\">\u00eenchirierea integral\u0103 a propriet\u0103\u021bii<\/strong> (nu pe camere individuale), conform descrierii de pe website \u0219i a contractului;<\/p><\/li><li data-start=\"677\" data-end=\"791\"><p data-start=\"679\" data-end=\"791\">servicii asociate la cerere (ex. mic dejun\/mas\u0103, cur\u0103\u021benie, facilit\u0103\u021bi), dup\u0103 caz, conform ofertei\/contractului.<\/p><\/li><\/ul><h5>3. Cum se plaseaz\u0103 o comand\u0103\/rezervare<\/h5><p data-start=\"836\" data-end=\"885\">O solicitare de rezervare poate fi ini\u021biat\u0103 prin:<\/p><ul data-start=\"886\" data-end=\"1008\"><li data-start=\"886\" data-end=\"933\"><p data-start=\"888\" data-end=\"933\">filling out the online reservation form;<\/p><\/li><li data-start=\"934\" data-end=\"1008\"><p data-start=\"936\" data-end=\"1008\">solicitare prin email\/telefon\/alte canale de contact afi\u0219ate pe website.<\/p><\/li><\/ul><p data-start=\"1010\" data-end=\"1117\">Dup\u0103 transmiterea solicit\u0103rii, vei primi un r\u0103spuns cu disponibilitatea, condi\u021biile \u0219i pa\u0219ii de confirmare.<\/p><h5>4. C\u00e2nd este considerat\u0103 comanda \u201cacceptat\u0103\u201d<\/h5><p data-start=\"1168\" data-end=\"1243\">A booking request <strong data-start=\"1194\" data-end=\"1242\">nu reprezint\u0103 automat o rezervare confirmat\u0103<\/strong>.<\/p><p data-start=\"1245\" data-end=\"1357\">Rezervarea este considerat\u0103 <strong data-start=\"1273\" data-end=\"1297\">confirmat\u0103\/acceptat\u0103<\/strong> numai dup\u0103 \u00eendeplinirea cumulativ\u0103 a urm\u0103toarelor condi\u021bii:<\/p><ul data-start=\"1358\" data-end=\"1533\"><li data-start=\"1358\" data-end=\"1427\"><p data-start=\"1360\" data-end=\"1427\">confirmare scris\u0103 din partea noastr\u0103 (email \u0219i\/sau mesaj scris), \u0219i<\/p><\/li><li data-start=\"1428\" data-end=\"1491\"><p data-start=\"1430\" data-end=\"1491\">achitarea avansului \/ sumei agreate (dac\u0103 este cazul), \u0219i\/sau<\/p><\/li><li data-start=\"1492\" data-end=\"1533\"><p data-start=\"1494\" data-end=\"1533\">semnarea contractului (dac\u0103 se aplic\u0103).<\/p><\/li><\/ul><p data-start=\"1535\" data-end=\"1690\">Ne rezerv\u0103m dreptul de a refuza o solicitare \u00een situa\u021bii precum lipsa disponibilit\u0103\u021bii, date incomplete, suspiciuni de fraud\u0103 sau neacceptarea condi\u021biilor.<\/p><h5>5. Termen de confirmare (\u201dlivrare\u201d)<\/h5><p>\u00cen mod obi\u0219nuit, confirmarea solicit\u0103rii se transmite \u00een termen de <strong data-start=\"1799\" data-end=\"1825\">[24\u201348] de ore lucr\u0103toare<\/strong>.<br data-start=\"1826\" data-end=\"1829\" \/>\u00cen perioade aglomerate sau \u00een zile nelucr\u0103toare, confirmarea poate dura mai mult, caz \u00een care te vom informa.<\/p><h5>6. Ce prime\u0219ti dup\u0103 confirmare<\/h5><p data-start=\"1975\" data-end=\"2024\">Dup\u0103 confirmarea rezerv\u0103rii, vei primi, dup\u0103 caz:<\/p><ul data-start=\"2025\" data-end=\"2329\"><li data-start=\"2025\" data-end=\"2064\"><p data-start=\"2027\" data-end=\"2064\">confirmarea rezerv\u0103rii (email\/mesaj);<\/p><\/li><li data-start=\"2065\" data-end=\"2141\"><p data-start=\"2067\" data-end=\"2141\">detalii despre plat\u0103 (avans\/diferen\u021b\u0103), factur\u0103\/proform\u0103 (dac\u0103 se aplic\u0103);<\/p><\/li><li data-start=\"2142\" data-end=\"2197\"><p data-start=\"2144\" data-end=\"2197\">contractul de \u00eenchiriere sau condi\u021biile contractuale;<\/p><\/li><li data-start=\"2198\" data-end=\"2255\"><p data-start=\"2200\" data-end=\"2255\">instruc\u021biuni de check-in\/check-out \u0219i reguli relevante;<\/p><\/li><li data-start=\"2256\" data-end=\"2329\"><p data-start=\"2258\" data-end=\"2329\">detalii despre servicii suplimentare solicitate (ex. mas\u0103, facilit\u0103\u021bi).<\/p><\/li><\/ul><h5>7. Modalit\u0103\u021bi de livrare a informa\u021biilor \u0219i comunicare<\/h5><p data-start=\"2390\" data-end=\"2427\">Comunicarea se face, de regul\u0103, prin:<\/p><ul data-start=\"2428\" data-end=\"2527\"><li data-start=\"2428\" data-end=\"2448\"><p data-start=\"2430\" data-end=\"2448\">email (main),<\/p><\/li><li data-start=\"2449\" data-end=\"2477\"><p data-start=\"2451\" data-end=\"2477\">phone\/WhatsApp (support),<\/p><\/li><li data-start=\"2478\" data-end=\"2527\"><p data-start=\"2480\" data-end=\"2527\">alte canale indicate \u00een confirmarea rezerv\u0103rii.<\/p><\/li><\/ul><p data-start=\"2529\" data-end=\"2658\">Este responsabilitatea clientului s\u0103 furnizeze date de contact corecte \u0219i s\u0103 verifice inbox-ul, inclusiv folderul Spam\/Promotions.<\/p><h5>8. Service scheduling (check-in \/ check-out)<\/h5><p>Orele de check-in \u0219i check-out se stabilesc de comun acord, \u00eenainte de sosire, \u00een func\u021bie de disponibilitate \u0219i logistic\u0103. Detaliile finale vor fi comunicate \u00een confirmare\/contract.<\/p><h5>9. Situa\u021bii speciale \/ indisponibilitate<\/h5><p>\u00cen cazul unor situa\u021bii excep\u021bionale (defec\u021biuni, mentenan\u021b\u0103 urgent\u0103, evenimente de for\u021b\u0103 major\u0103), putem modifica sau reprograma livrarea serviciului, cu informare prealabil\u0103. \u00cen astfel de situa\u021bii se aplic\u0103 prevederile din Politica de anulare \u0219i din contract.<\/p><h5>10. Contact<\/h5><p>Pentru \u00eentreb\u0103ri legate de livrarea serviciilor\/confirmarea rezerv\u0103rii:<br data-start=\"3290\" data-end=\"3293\" \/>Email: <a href=\"mailto:chalet@theriver.ro\"><strong data-start=\"3300\" data-end=\"3322\">chalet@theriver.ro<\/strong><\/a> \/ <strong data-start=\"3325\" data-end=\"3352\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:office@xuxinvestment.ro\" rel=\"noopener\" data-start=\"3327\" data-end=\"3350\">office@xuxinvestment.ro<\/a><\/strong><br data-start=\"3352\" data-end=\"3355\" \/>Phone: <a href=\"tel:+40767803255\"><strong data-start=\"3364\" data-end=\"3383\">+40 767 803 255<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a52f4d4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a52f4d4\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72e1318 e-flex e-con-boxed e-con e-child\" data-id=\"72e1318\" data-element_type=\"container\" id=\"conditii\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a77166 elementor-widget elementor-widget-text-editor\" data-id=\"8a77166\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Politic\u0103 de Anulare Comand\u0103<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4021a elementor-widget elementor-widget-text-editor\" data-id=\"2a4021a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"325\" data-end=\"369\">Politic\u0103 de Anulare Comand\u0103 (Rezerv\u0103ri)<\/h2><p data-start=\"370\" data-end=\"404\"><strong data-start=\"370\" data-end=\"393\">Last update:<\/strong> 21.02.2026<\/p><h3 data-start=\"406\" data-end=\"438\">1. Despre aceast\u0103 politic\u0103<\/h3><p data-start=\"439\" data-end=\"630\">Prezenta politic\u0103 stabile\u0219te modul \u00een care o rezervare (\u201ecomand\u0103\u201d) pentru <strong data-start=\"513\" data-end=\"533\">The River Chalet<\/strong> poate fi anulat\u0103 sau modificat\u0103 \u0219i regulile aplicabile sumelor achitate (avans\/plat\u0103 integral\u0103).<\/p><h3 data-start=\"632\" data-end=\"681\">2. Cum se anuleaz\u0103 o rezervare (pas cu pas)<\/h3><p data-start=\"682\" data-end=\"787\">Anularea sau modificarea unei rezerv\u0103ri se face <strong data-start=\"730\" data-end=\"747\">doar \u00een scris<\/strong>, by email to: <strong data-start=\"764\" data-end=\"786\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"766\" data-end=\"784\">chalet@theriver.ro<\/a><\/strong>.<\/p><p data-start=\"789\" data-end=\"835\">\u00cen email te rug\u0103m s\u0103 men\u021bionezi obligatoriu:<\/p><ul data-start=\"836\" data-end=\"1008\"><li data-start=\"836\" data-end=\"870\"><p data-start=\"838\" data-end=\"870\"><strong data-start=\"838\" data-end=\"868\">Num\u0103r rezervare \/ Order ID<\/strong><\/p><\/li><li data-start=\"871\" data-end=\"894\"><p data-start=\"873\" data-end=\"894\"><strong data-start=\"873\" data-end=\"892\">Nume \u0219i prenume<\/strong><\/p><\/li><li data-start=\"895\" data-end=\"910\"><p data-start=\"897\" data-end=\"910\"><strong data-start=\"897\" data-end=\"908\">Phone<\/strong><\/p><\/li><li data-start=\"911\" data-end=\"961\"><p data-start=\"913\" data-end=\"961\"><strong data-start=\"913\" data-end=\"959\">Perioada rezerv\u0103rii (check-in \/ check-out)<\/strong><\/p><\/li><li data-start=\"962\" data-end=\"1008\"><p data-start=\"964\" data-end=\"1008\"><strong data-start=\"964\" data-end=\"983\">Your request:<\/strong> cancellation or modification<\/p><\/li><\/ul><p data-start=\"1010\" data-end=\"1076\">Dac\u0103 solici\u021bi <strong data-start=\"1024\" data-end=\"1049\">refund of an amount<\/strong>, te rug\u0103m s\u0103 incluzi \u0219i:<\/p><ul data-start=\"1077\" data-end=\"1213\"><li data-start=\"1077\" data-end=\"1213\"><p data-start=\"1079\" data-end=\"1213\"><strong data-start=\"1079\" data-end=\"1106\">IBAN \/ bank account<\/strong> \u00een care dore\u0219ti s\u0103 fie restituit\u0103 suma (dac\u0103 rambursarea nu poate fi f\u0103cut\u0103 pe cardul cu care s-a pl\u0103tit).<\/p><\/li><\/ul><p data-start=\"1215\" data-end=\"1286\"><strong data-start=\"1215\" data-end=\"1232\">Data anul\u0103rii<\/strong> este data la care primim notificarea scris\u0103 pe email.<\/p><h3 data-start=\"1288\" data-end=\"1330\">3. Condi\u021bii de anulare \u0219i penalit\u0103\u021bi<\/h3><p data-start=\"1331\" data-end=\"1545\">Accommodation services are services provided for <strong data-start=\"1382\" data-end=\"1411\">o dat\u0103\/perioad\u0103 specific\u0103<\/strong>, astfel c\u0103 <strong data-start=\"1423\" data-end=\"1471\">dreptul de retragere de 14 zile nu se aplic\u0103<\/strong> (conform OUG 34\/2014 \u2013 servicii de cazare\/agremente cu dat\u0103 determinat\u0103).<\/p><p data-start=\"1547\" data-end=\"1671\">\u00cen cazul anul\u0103rii de c\u0103tre client, se pot aplica penalit\u0103\u021bi conform condi\u021biilor agreate \u0219i\/sau contractului. \u00cen mod uzual:<\/p><ul data-start=\"1672\" data-end=\"1914\"><li data-start=\"1672\" data-end=\"1788\"><p data-start=\"1674\" data-end=\"1788\"><strong data-start=\"1674\" data-end=\"1733\">Anulare cu mai pu\u021bin de 20 de zile \u00eenainte de check-in:<\/strong> se re\u021bine <strong data-start=\"1744\" data-end=\"1751\">30%<\/strong> din valoarea total\u0103 (desp\u0103gubiri).<\/p><\/li><li data-start=\"1789\" data-end=\"1914\"><p data-start=\"1791\" data-end=\"1914\"><strong data-start=\"1791\" data-end=\"1874\">Anulare cu mai pu\u021bin de 10 zile \u00eenainte de check-in sau neprezentare (no-show):<\/strong> se re\u021bine <strong data-start=\"1885\" data-end=\"1893\">100%<\/strong> din valoarea total\u0103.<\/p><\/li><\/ul><p data-start=\"1916\" data-end=\"2006\"><em data-start=\"1916\" data-end=\"2006\">(Dac\u0103 exist\u0103 diferen\u021be \u00eentre acest rezumat \u0219i contractul semnat, prevaleaz\u0103 contractul.)<\/em><\/p><h3 data-start=\"2008\" data-end=\"2056\">4. Ramburs\u0103ri (termen estimativ \u0219i metod\u0103)<\/h3><p data-start=\"2057\" data-end=\"2136\">Dac\u0103, \u00een urma anul\u0103rii, rezult\u0103 sume de returnat, rambursarea se face astfel:<\/p><ul data-start=\"2137\" data-end=\"2367\"><li data-start=\"2137\" data-end=\"2217\"><p data-start=\"2139\" data-end=\"2217\"><strong data-start=\"2139\" data-end=\"2171\">prin aceea\u0219i metod\u0103 de plat\u0103<\/strong> (card \/ transfer), where possible;<\/p><\/li><li data-start=\"2218\" data-end=\"2367\"><p data-start=\"2220\" data-end=\"2367\">\u00een termen estimativ de <strong data-start=\"2243\" data-end=\"2267\">5\u201314 zile lucr\u0103toare<\/strong> de la confirmarea \u00een scris a ramburs\u0103rii \u0219i furnizarea datelor necesare (ex. IBAN, dac\u0103 e cazul).<\/p><\/li><\/ul><p data-start=\"2369\" data-end=\"2455\">Termenul final poate depinde de timpii de procesare ai b\u0103ncii emitente\/procesatorului.<\/p><h3 data-start=\"2457\" data-end=\"2494\">5. Contact anul\u0103ri \/ ramburs\u0103ri<\/h3><p data-start=\"2495\" data-end=\"2555\">Email: <strong data-start=\"2502\" data-end=\"2524\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2504\" data-end=\"2522\">chalet@theriver.ro<\/a><\/strong><br data-start=\"2524\" data-end=\"2527\" \/>Phone: <strong data-start=\"2536\" data-end=\"2555\">+40 767 803 255<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politic\u00c4\u0192 de Livrare Comand\u00c4\u0192 \u00c2\u00a0Ultima actualizare: 21.02.2026 1. Despre aceast\u00c4\u0192 politic\u00c4\u0192 Prezenta Politic\u00c4\u0192 de livrare comand\u00c4\u0192 explic\u00c4\u0192 modul \u00c3\u00aen care sunt furnizate (\u00e2\u20ac\u009dlivrate\u00e2\u20ac\u009d) serviciile achizi\u00c8\u203aionate\/rezervate prin website-ul theriver.ro pentru The River Chalet. \u00c3\u017dn contextul serviciilor turistice, \u00e2\u20ac\u0153livrarea\u00e2\u20ac\u009d reprezint\u00c4\u0192 confirmarea rezerv\u00c4\u0192rii \u00c8\u2122i punerea la dispozi\u00c8\u203aie a serviciului de cazare, nu livrarea unui produs fizic. 2. Ce [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1526","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/staging.theriver.ro\/en\/wp-json\/wp\/v2\/pages\/1526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.theriver.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.theriver.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.theriver.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.theriver.ro\/en\/wp-json\/wp\/v2\/comments?post=1526"}],"version-history":[{"count":19,"href":"https:\/\/staging.theriver.ro\/en\/wp-json\/wp\/v2\/pages\/1526\/revisions"}],"predecessor-version":[{"id":1626,"href":"https:\/\/staging.theriver.ro\/en\/wp-json\/wp\/v2\/pages\/1526\/revisions\/1626"}],"wp:attachment":[{"href":"https:\/\/staging.theriver.ro\/en\/wp-json\/wp\/v2\/media?parent=1526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}